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Frequently Asked Questions

Common questions about DocWeb and how it works.

General​

What is DocWeb?​

DocWeb is an AI-powered documentation visualization platform that transforms website documentation into interactive neural-graph visualizations. It includes Dex, an AI chatbot that can answer questions about the discovered documentation.

How does DocWeb work?​

  1. Enter a documentation URL
  2. DocWeb discovers all pages using Waterfall Discovery (sitemaps + navigation crawl)
  3. Pages are visualized as an interactive graph
  4. Content is scraped and indexed for AI chat
  5. Ask Dex questions and get source-cited answers

Is DocWeb free?​

Yes! The Free tier includes 3 credits per day and 5 sessions. Paid tiers (Pro: $9.99/mo, Max: $29.99/mo) offer more credits and sessions.

What sites can I discover?​

DocWeb can discover any publicly accessible documentation site. It works best with:

  • Technical documentation
  • API references
  • Product documentation
  • Knowledge bases

It cannot access:

  • Content behind logins
  • Paywalled content
  • Sites blocking our bot

Credits and Billing​

How do credits work?​

  • 1 credit = 1 discovery OR 1 chat message
  • Credits reset daily at midnight UTC
  • Unused credits don't roll over
  • Cached discoveries may not use credits

Why didn't my discovery use a credit?​

If the domain was recently discovered by another user, you may have received cached results, which don't consume credits.

Can I get more credits?​

Upgrade to a higher tier for more daily credits:

  • Free: 3 credits/day
  • Pro: 10 credits/day
  • Max: 100 credits/day

How do I cancel my subscription?​

  1. Click your account in the sidebar
  2. Select "Manage Subscription"
  3. Use the Stripe Customer Portal to cancel

Discovery​

Why didn't DocWeb find all pages?​

Possible reasons:

  • Pages aren't linked from navigation or sitemaps
  • robots.txt blocks our bot
  • Pages require authentication
  • Content is dynamically loaded (SPA)
  • Pages are deeper than crawl depth (3 levels)

How long does discovery take?​

  • Cached domains: < 1 second
  • Small sites (< 100 pages): 5-15 seconds
  • Medium sites (100-500 pages): 15-60 seconds
  • Large sites (500+ pages): 1-5 minutes

Can I re-discover a site?​

Yes. If you need fresh data, start a new discovery. The cache expires after 24 hours anyway.

Dex (AI Chatbot)​

Who is Dex?​

Dex is DocWeb's AI assistant powered by Google Gemini 2.5 Flash. Dex answers questions about discovered documentation with source citations.

Why doesn't Dex know about a topic?​

  • The relevant page may not be scraped yet (trigger a cluster scrape)
  • The content might be in a non-English section
  • The information might not exist in the documentation

Are Dex's answers accurate?​

Dex uses RAG (Retrieval-Augmented Generation) to ground answers in actual documentation. However:

  • Always verify answers against source links
  • Dex may misinterpret complex topics
  • Some information may be outdated if the source site changed

What are "thinking steps"?​

Dex shows its reasoning process: what it searched for, which sources it found relevant, and how it formulated the answer.

Graph Visualization​

What do the colors mean?​

Each cluster has a distinct color. Common mappings:

  • Purple: Documentation/Docs
  • Green: API
  • Blue: Features
  • Amber: Support/Help

What do node sizes mean?​

Larger nodes have higher priority scores (more important pages). Structural nodes (from navigation) are also emphasized.

Can I export the graph?​

Currently, the graph cannot be exported. This feature may be added in the future.

Data and Privacy​

Is my data private?​

Your sessions and chat history are private to your account. However, scraped content and embeddings contribute to a shared cache that benefits all users.

Can I delete my data?​

Yes:

  • Delete individual sessions in the app
  • Delete your entire account by contacting support

Does DocWeb store my passwords?​

No. Passwords are hashed by Firebase Auth. We never see or store plaintext passwords.

Technical​

What browsers are supported?​

  • Chrome 90+
  • Firefox 88+
  • Safari 14+
  • Edge 90+

WebGL 2.0 support is required for the graph visualization.

Why is the graph slow?​

Large graphs (1000+ nodes) may be slow on older devices. Try:

  • Zooming into a specific cluster
  • Using a device with better GPU
  • Reducing the number of visible nodes

Why did scraping fail?​

Common reasons:

  • Site blocks bots
  • Request timeout (page too slow)
  • Invalid HTML structure
  • Server errors

Still Have Questions?​

Contact support at [email protected]